Cancellation and refunds
Cancel renewal or request an initial-purchase refund
The Drift Watcher subscription renews automatically every 12 months unless canceled before renewal. Requesting a demo or receiving an evaluation does not start a paid subscription.
Cancel automatic renewal
You may cancel future renewal at any time before the renewal date through your billing portal or by emailing support@trueband.co. Cancellation prevents the next renewal. It does not by itself create a refund for the current paid term.
14-day initial-purchase refund
You may request a full refund within 14 days of the initial purchase through your billing portal or by emailing support@trueband.co. When a refund is issued, the related paid entitlement ends. This policy does not limit a mandatory refund right under applicable law.
Renewal, price changes, and expiry
trueband gives at least 30 days’ written notice by email before a price change takes effect at renewal. If a paid term ends without renewal, Drift Watcher continues in read-only mode: you may view historical scans, investigations, actions, and reports created during the paid term, but cannot run new analyses, add monitors, or receive updates. trueband does not delete local workspace data at expiry.
Payment reversals
A chargeback, payment reversal, fraud concern, sanctions restriction, or material breach may result in suspension or termination, subject to applicable law.
Contact
For cancellation or refund help, email support@trueband.co. See the full Terms and Conditions for the agreement governing your subscription.